There’s a lot to consider when planning a trip to or from LAX, or pm one of our private charters.
Here are some answers to our most Frequently Asked Questions.
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- Private Bus Charters
- 1. Do we tip the driver and how much should we tip?Author: sbairbus 26.09.19
Gratuities are not included in our rates, but a 10–15% gratuity is typical and greatly appreciated by our drivers. We are happy to add the gratuity to your bill, or you may give it to the driver directly.
Was this answer helpful ? Yes / NoViewed 924 Times - 2. Is Wi-Fi available onboard?Author: sbairbus 29.04.25
At Santa Barbara Airbus, we strive to provide a reliable and convenient travel experience, including onboard Wi-Fi. However, due to factors beyond our control—such as geographical coverage gaps, network congestion, or technological limitations—Wi-Fi service may occasionally be slow, unstable, or unavailable during portions of the trip.
Please note that Wi-Fi connectivity is not guaranteed and may vary throughout the journey. As this service is complimentary and subject to availability, Santa Barbara Airbus does not offer refunds due to Wi-Fi interruptions or outages.
We appreciate your understanding and thank you for riding with us.Was this answer helpful ? Yes / NoViewed 313 Times - 3. Are elderly or infirm passengers able to board easily?Author: sbairbus 20.11.19
All of our coaches either “kneel” toward the curb, have stairs that slide down to the curb, or have step stools on board. If your group requires wheelchair-lift accommodations, please notify your booking agent so proper arrangements can be made.
Was this answer helpful ? Yes / NoViewed 682 Times - 4. Can You Accommodate My Mobility Scooter?Author: sbairbus 20.11.19
We are happy to transport your scooter on a full-size 56-passenger bus. Scooters must weigh 600 lbs or less and measure no more than 31.5 inches wide and 48 inches long.
Scooters will not fit on mini buses.Was this answer helpful ? Yes / NoViewed 340 Times - 5. Do you have a cancellation policy?Author: sbairbus 26.09.19
Any payment or deposit is fully refundable if we receive written notice of cancellation at least 31 days prior to the service date. Cancellations within 30 days of the service date are subject to a 50% fee. Cancellations within 14 days are subject to a 100% fee.
Was this answer helpful ? Yes / NoViewed 1933 Times - 6. What forms of payment to you accept?Author: sbairbus 26.09.19
We accept all major credit cards, checks, e-checks, and cash. A reservation is not confirmed until we receive a 50% deposit or a valid credit card. We do not charge fees for credit card transactions.
Was this answer helpful ? Yes / NoViewed 963 Times - 7. When am I billed for my trip?Author: sbairbus 15.12.25
Most trips require payment to be received or processed 14 days prior to the charter date. If your group has special payment arrangements, please inform your booking agent so we can apply the appropriate terms.
Was this answer helpful ? Yes / NoViewed 206 Times - 8. If I direct a driver to park or stop illegally, will I be responsible for any citation received?Author: sbairbus 26.09.19
Yes.
Was this answer helpful ? Yes / NoViewed 813 Times - 9. Is there a limit to how many hours we can use the driver in one day?Author: sbairbus 26.09.19
Yes. California law states that within any 24-hour period, a driver may not drive more than 10 hours without 8 hours of rest, nor be on duty for more than 15 hours. For school groups, these rules are more strict.
Was this answer helpful ? Yes / NoViewed 815 Times - 10. Who will pay for parking, tolls, entrance fees or driver’s overnight accommodation?Author: sbairbus 26.09.19
These costs are the client’s responsibility. In some cases, we can add them to your invoice.
Was this answer helpful ? Yes / NoViewed 702 Times - 11. Do your coaches have heating and air conditioning?Author: sbairbus 26.09.19
Yes.
Was this answer helpful ? Yes / NoViewed 794 Times - 12. Are pets allowed on your buses?Author: sbairbus 07.05.25
Santa Barbara Airbus is pleased to welcome pets aboard! We understand that pets are family, and we’re happy to include them in your journey.
Was this answer helpful ? Yes / NoViewed 311 Times - 13. May we smoke on board?Author: sbairbus 26.09.19
No. All Airbus vehicles are smoke-free.
Was this answer helpful ? Yes / NoViewed 736 Times - 14. May we bring alcohol on board?Author: sbairbus 26.09.19
Yes. Alcohol is permitted on privately chartered services provided passengers are of legal drinking age and agree to follow the driver’s instructions. No glass containers are allowed. A $500 security deposit is required.
Was this answer helpful ? Yes / NoViewed 993 Times - 15. May we bring food to eat on board?Author: sbairbus 26.09.19
Yes. Please advise us beforehand so we can provide multiple trash bags to help keep the coach tidy.
Was this answer helpful ? Yes / NoViewed 764 Times - 16. Do your buses have wheel chair accessibility?Author: sbairbus 26.09.19
Yes, with the exception of our mini buses.
Was this answer helpful ? Yes / NoViewed 707 Times - 17. Do your coaches have large luggage bays?Author: sbairbus 26.09.19
Large motorcoaches have spacious luggage bays. Mini buses have a smaller luggage compartment located at the rear of the vehicle.
Was this answer helpful ? Yes / NoViewed 836 Times - 18. Do your coaches have reclining seats?Author: sbairbus 26.09.19
Yes, except for our mini coaches.
Was this answer helpful ? Yes / NoViewed 751 Times - 19. Can I play music on a charter?Author: sbairbus 15.12.25
Yes. Our buses can play music through the onboard AV system. Please review any specific requests with your booking agent.
Was this answer helpful ? Yes / NoViewed 212 Times - 20. Do your coaches have restrooms?Author: sbairbus 26.09.19
Our full size coaches have bathrooms onboard, our mini coaches do not.
Was this answer helpful ? Yes / NoViewed 890 Times - 21. Do the windows open on the coaches?Author: sbairbus 26.09.19
No. Windows only open in case of an emergency.
Was this answer helpful ? Yes / NoViewed 669 Times - 22. Can the coaches drive in snowy weather?Author: sbairbus 15.12.25
Yes. Please speak with your booking agent for important information regarding snow-bound charters.
Was this answer helpful ? Yes / NoViewed 220 Times