There’s a lot to consider when planning a trip to or from LAX, or pm one of our private charters.
Here are some answers to our most Frequently Asked Questions.
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- LAX Shuttle Service
- 1. Do we tip the driver, and how much should we tip?Author: sbairbus 15.12.25
Gratuities are not included in our rates, but a few dollars as you leave the bus is always appreciated.
Was this answer helpful ? Yes / NoViewed 38 Times - 2. Do you offer any discounts?Author: sbairbus 15.12.25
Parties of 2 or more receive a volume discount per rider. Tickets booked 48 hours in advance receive an early booking discount.
Was this answer helpful ? Yes / NoViewed 56 Times - 3. Do you have a cancellation policy?Author: sbairbus 15.12.25
Tickets canceled 24 hours or more in advance can be refunded. Cancellations made less than 24 hours before departure will be saved to your account as a credit, which must be used within one year.
Was this answer helpful ? Yes / NoViewed 42 Times - 4. Where do I catch the bus at LAX?Author: sbairbus 15.12.25
As of 12/1:
Proceed to the LOWER level of LAX (exiting Baggage Claim), look for Orange Signs that say “Shared Rides”- Terminal 1: Downstairs pickup is closed. Please proceed to the Orange “Shared Rides” sign at Terminal 2.
- Tom Bradley International Terminal: Downstairs pickup remains closed. Please proceed to any other terminal’s Orange “Shared Rides” sign.
- Terminal 5: Downstairs pickup is closed. Please proceed to another terminal’s Orange “Shared Rides” sign.
- Terminal 6: Downstairs pickup is closed. Please proceed to another terminal’s Orange “Shared Rides” sign.
Was this answer helpful ? Yes / NoViewed 40 Times - 5. Is Wi-Fi available onboard?Author: sbairbus 15.12.25
At Santa Barbara Airbus, we strive to provide a reliable and convenient travel experience, including onboard Wi-Fi. However, due to factors beyond our control—such as geographical coverage gaps, network congestion, or technological limitations—Wi-Fi service may occasionally be slow, unstable, or unavailable during portions of the trip.
Please note that Wi-Fi connectivity is not guaranteed and may vary throughout the journey. As this service is complimentary and subject to availability, Santa Barbara Airbus does not offer refunds due to Wi-Fi interruptions or outages.
We appreciate your understanding and thank you for riding with us.Was this answer helpful ? Yes / NoViewed 38 Times - 6. Are elderly or infirm passengers able to board easily?Author: sbairbus 15.12.25
All of our coaches either “kneel” toward the curb, have stairs that slide down to the curb, or have step stools on board. If your group requires wheelchair-lift accommodations, please notify your booking agent so proper arrangements can be made.
Was this answer helpful ? Yes / NoViewed 36 Times - 7. Can you accommodate my mobility scooter?Author: sbairbus 15.12.25
We are happy to transport your scooter on a full-size 56-passenger bus. Scooters must weigh 600 lbs or less and measure no more than 31.5 inches wide and 48 inches long.
Scooters will not fit on mini buses.Was this answer helpful ? Yes / NoViewed 38 Times - 8. What forms of payment do you accept?Author: sbairbus 15.12.25
We accept all major credit cards, checks, e-checks, and cash. We do not charge fees for credit card transactions.
Was this answer helpful ? Yes / NoViewed 36 Times - 9. When am I billed for my trip?Author: sbairbus 15.12.25
At the time of booking.
Was this answer helpful ? Yes / NoViewed 38 Times - 10. Do your coaches have heating and air conditioning?Author: sbairbus 15.12.25
Yes.
Was this answer helpful ? Yes / NoViewed 32 Times - 11. Are pets allowed on your buses?Author: sbairbus 15.12.25
Santa Barbara Airbus is pleased to welcome pets aboard! We understand that pets are family, and we’re happy to include them in your journey.
- Small Dogs (25 lbs or less): Ride free in a secure carrier that fits under your seat or on your lap.
- Cats: Ride free in a carrier placed under your seat.
- Large Dogs (over 25 lbs): Are welcome with the purchase of a passenger fare. Large dogs must remain on the floor in the window seat next to their owner.
- Registered Service Animals: Ride free of charge with appropriate documentation.
All pets must remain under the supervision of their owner at all times and must travel inside the cabin with you.
Thank you for helping us provide a safe, comfortable, and friendly experience for all riders—two-legged and four-legged alike!Was this answer helpful ? Yes / NoViewed 38 Times - 12. May we smoke on board?Author: sbairbus 15.12.25
No. All Airbus vehicles are smoke-free.
Was this answer helpful ? Yes / NoViewed 38 Times - 13. May we bring alcohol on board?Author: sbairbus 15.12.25
No. Alcohol may not be consumed during an LAX shuttle ride.
Was this answer helpful ? Yes / NoViewed 40 Times - 14. May we bring food to eat on board?Author: sbairbus 15.12.25
Yes. Please use the trashcans on the bus to help keep the coach tidy. Drinks and snacks are available on the bus for a small fee.
Was this answer helpful ? Yes / NoViewed 56 Times - 15. Do your buses have wheelchair accessibility?Author: sbairbus 15.12.25
Yes, with prior booking. Please call the office to arrange.
Was this answer helpful ? Yes / NoViewed 78 Times - 16. Do your coaches have large luggage bays?Author: sbairbus 15.12.25
Yes. Large motorcoaches have spacious luggage bays.
Was this answer helpful ? Yes / NoViewed 54 Times - 17. Do your coaches have reclining seats?Author: sbairbus 15.12.25
Yes.
Was this answer helpful ? Yes / NoViewed 44 Times - 18. Do your coaches have restrooms?Author: sbairbus 15.12.25
Yes. (If you’d like a more detailed description, let me know—your original line was incomplete.)
Was this answer helpful ? Yes / NoViewed 38 Times - 19. Do the windows open on the coaches?Author: sbairbus 15.12.25
No. Windows only open in case of an emergency.
Was this answer helpful ? Yes / NoViewed 42 Times